Ninja 250SL Forum - View Single Post - Dealer Service Philippines
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post #1 of Old 05-14-2015, 12:16 AM Thread Starter
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Dealer Service Philippines

Well I should have titled it "Lack of service"
I couple of days after I got the bike it fell over and put a slight bend in the right handlebar and chipped the end of my brake lever. I went in to the dealer who had absolutely no technical support to offer in terms of parts identification. I had to literally show them the bar and lever and even had to tell them what model the bike was after they had seen it?? The guy disappeared for a while then returned to say "sorry no stocks" then started walking off! I then shouted him back and said you are official dealer here, how do I get these parts. He took my phone number and said he would call me with a price. That was 12 days ago and no call!!
Surely there should be a general standard of training for dealers to achieve franchise status regardless of what country they are in??
If I was in UK then I would write directly to Kawasaki UK but no sure who to contact here with my complaint.....
Any ideas??
mattler is offline  
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